Frequently Asked Questions
What is Home Watch?
My alarm company provides security for my home. What value do you add?
An alarm company monitors entry into your home or fire alarms but they do not monitor potential problems that can occur due to broken pipes, mold, pests or vagrants. We identify those problems or the possibility of their occurrence and notify you for guidance.
Are your services expensive?
We think our services are reasonably priced for the value we provide. When you compare the possible damage due to a leak or damage by pests or vagrants with the cost, our services are an excellent value. We will be happy to discuss our pricing for home watch and concierge services during a free consultation.
Are you a property inspector?
While we check your property, we are not what is defined as a property inspector. Property inspectors are usually involved at the sale of a property to do a detailed inspection of the structure, plumbing, electrical and heating and air condition systems.
What is Mermaid Home Watch?
Mermaid Home Watch is an insured, bonded and accredited Home Watch and Concierge Company serving North Naples and Bonita Springs. We check your property and identify problems or potential problems that can occur while your property is vacant. We provide a physical presence that is not available through a remote alarm monitoring service. We can help with most requests you have by contacting us.
What type of reporting can I expect from you?
Mermaid Home Watch will send you a detailed report by email with pictures of any problems identified upon completion of inspecting the interior and exterior of your home.
We have a neighborhood watch program. Doesn’t that do the same thing?
Most neighborhood watch programs are passive by nature and do not provide the level of engagement with your property that Mermaid Home Watch provides. We will check your property’s interior and exterior in far more detail than you can expect from a neighborhood watch program.
Can you help me with home maintenance services?
While we do not provide home maintenance services, we can do light repairs as well as refer you to quality contractors or vendors and coordinate access to your property.
Are you a house sitter service?
We are not a house sitter. Our core service includes periodic visits to your home where we follow a specific and mutually agreed upon checklist. We are in your home on a weekly or bi-weekly basis and take great pride in making sure your home is as you left it.
What are your credentials?
Mermaid Home Watch proudly displays the Accredited banner of the National Home Watch Association. We have been vetted and trained by these organizations to ensure that we are bonded, insured and knowledgeable for your protection. We also subscribe to the NHWA’s Code of Ethics.
If I need coordination with contractors doing work on my home can you help?
Mermaid Home Watch will provide access services and remain on-site for an hourly charge. We ask for at least a 48 hours notification to schedule our personnel.
If you find a problem what type of notification will I receive?
Mermaid Home Watch will send you a report upon completion of our visit to your home. Any problems identified will be accompanied by pictures and details of the problem. If we take any immediate action to prevent further damage we will contact you immediately to discuss what occurred and consider what course of action is needed for the repair.
Something We Didn't Cover? Need More Information?
We tried to address most questions asked by prospective clients but maybe we have not covered an aspect of caring for your home and using our services. If you have more questions please call 239-770-3334 or click the button below to leave us a message.